Privacy Policy

Viet Nam Competition and Consumer Authority, Ministry of Industry and Trade of Viet Nam built the iCONS app as free/ad-supported app. This SERVICE is provided by Viet Nam Competition and Consumer Authority, Ministry of Industry and Trade of Viet Nam [at no cost] and is intended for use as is.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that We collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at iCONS unless otherwise defined in this Privacy Policy.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Send you emails
• Find and prevent fraud

Details about the department responsible for gathering and managing personal data

• Vietnam Competition and Consumer Authority
• Address: 25 Ngo Quyen, Hoan Kiem, Ha Noi
• Tel: +84.24.22205002 
• Email: vcc@moit.gov.vn 

Instruction for User data deletion

iCONS application is a platform that helps consumers to submit complaints to Vietnam government about products and services available in Vietnam. We do not save your personal data on our servers. 

In case an user wants to delete its data, please open Contact page and phone or email to the phone/email specified there to provide your account id. An Government officers will receive and process your data deletion request.

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app We collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

• To facilitate our Service;
• To provide the Service on our behalf;
• To perform Service-related services; or
• To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and We cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, We strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case We discover that a child under 13 has provided us with personal information, We immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that We will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

This policy is effective as of 2020-07-21

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at Viet Nam Competition and Consumer Authority, Ministry of Industry and Trade of Viet Nam; 25 Ngo Quyen, Hoan Kiem, Ha Noi, Viet Nam